Returns Policy
At Interesting Moon, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns process. Please review the following guidelines to ensure a smooth return experience:
1. Eligibility for Returns:
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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Items must be returned within 14 days of the delivery date.
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Certain products, such as perishable goods, personalized items, and gift cards, are not eligible for returns.
2. Initiate a Return:
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To initiate a return, please contact our customer service team at interestingmoon@gmail.com within 14 days of receiving your order.
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Please provide your order number, the reason for the return, and any relevant details or photos of the item(s) in question.
3. Return Shipping:
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Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
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We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.
4. Refund Process:
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Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item.
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If your return is approved, we will process your refund to the original method of payment within 14 days.
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Please note that refunds may take some time to appear in your account, depending on your bank or credit card company.
5. Exchanges:
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If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange.
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Exchanges are subject to product availability. If the desired item is not available, we will issue a refund for the returned item instead.
6. Damaged or Defective Items:
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If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product.
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We will work with you to resolve the issue as quickly as possible, either by sending a replacement item or issuing a refund.
7. Contact Us:
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If you have any questions or concerns about our returns policy, please don't hesitate to contact our customer service team at interestingmoon@gmail.com.